Most merchandise may be returned within 14 days in unused condition for an exchange or store credit only.No refunds. Customer is responsible for all shipping costs involved, including return shipping and re-shipping.Holiday items may only be exchanged for an alternate size no later than 7 days prior to said holiday. We are unable to accept returns or exchanges on any of the following items:
- Discounted items (sale or clearance)
- Perishable items (food, treats)
- Any custom, made-to-order, or special order items
- Sanitary items (belly bands, panties, etc.)
- Pet beds (only at the discretion of the boutique manager, return authorization required)
- Pet carriers (only at the discretion of the boutique manager, return authorization required)
- Food bowls (only at the discretion of the boutique manager, return authorization required)
You may cancel your order at any time prior to shipment by calling , except in the case of any custom or special order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.
Return unwanted merchandise along with receipt and completed return form to:
5195 University Drive
Davie, FL 33328
Lost your return form? Print one HERE.
You may use any shipping method you’d like, but please keep in mind that we cannot be held responsible for lost packages, so be sure to obtain tracking information and/or insurance for your own package. A great inexpensive and convenient method is USPS.com where you can print your shipping label right from home and hand the package over to your regular mail man.
If you would like to exchange your item, please complete the return form included in your package. Don’t forget to indicate how you would like to pay for your new item(s) to be shipped, as your credit card was securely processed through PayPal, and your information was not shared with us. If you do not indicate which items you would like in exchange, a store credit will automatically be issued in your name. The following shipping rates will apply to all exchanges with the exception of oversized or international packages:
From $0.01 to $49.99 = $7.99 shipping *excluding oversized items
From $50.00 to $99.99 = $12.99 shipping *excluding oversized items
From $100 to $199.99 = $16.99 shipping *excluding oversized items
From $200 and up = $19.99 shipping *excluding oversized items